d. Local WARCO Will:
TACOM IHMEE Program Manager, following the
discovery of a defect in supplies which require
contractor repair and/or replacement parts. This
(1) Verify, administer, and process warranty claims
shall be considered formal notification of a
to the TACOM IHMEE Program Manager (in
warranty claim and start the time period for
accordance with DA PAM 738-750).
contractor responsibilities and action under the
(2) Act as a liaison between owning unit, the
warranty. This notification shall include, but not be
manufacturer, supporting repair facility, local
limited to, the equipment serial number, operating
dealers, and TACOM.
hours, part number or NSN of the defective part,
and circumstances surrounding the defect(s).
(3) Notify the owning units of all warranty
c. At the time of receipt of written notification, the
information, and/or instructions received from
contractor will determine whether:
TACOM or the contractor.
e. Army Oil Analysis Program (AOAP). The
(1) The owning unit will correct the defect
manufacturer's lubrication and service intervals
must be followed. Only after the warranty has
(2) The contractor will correct the defect.
expired does AOAP apply to this equipment, unless
oil sample results indicate the oil and filter of an
d. If the contractor authorizes the unit or an approved
assembly should be changed PRIOR to the
third party to conduct the repairs, ADI will issue the
manufacturer's service interval. For further AOAP
unit a Repair Authorized Approval Code (RAAC).
information, refer to TM 5-2420-230-10 and
This RAAC must be cited in any subsequent claims
DA PAM 738-750.
to the contractor for reimbursement. All work
implemented under this warranty must be
f. Warranty Data Plate. All vehicles will have a
performed according to the appropriate technical
warranty data plate. The data plate shall be
mounted in clear view of the operator. When the
vehicle is received, the owning unit should locate
e. Upon completion of repair, the owning unit will
the warranty data plate and check the warranty start
forward completed warranty claims information to
date with the date shown on the approved
TACOM IHMEE Program Manager. The local
acceptance document. If dates differ, disavow the
WARCO will forward claims to TACOM IHMEE
data plate. The date on the approved acceptance
Program Manager using DA Form 2407 for any
document is the actual warranty start date.
warrantable repairs (parts and labor) accomplished
by the owning unit which require contractor
g. Alterations or Modifications. Alterations or
reimbursement to the Government.
modifications shall not be applied unless authorized
by the TACOM IHMEE Program Manager.
f. The contractor shall reimburse the Government for
the cost of labor and/or ADI-approved replacement
parts involved in the contractor-authorized
government correction of the defect. Warranty
claims for reimbursement where repair labor costs
a. The procedures for reporting warranty claims are
and replacement parts costs combined exceed 0
found in DA PAM 738-750 and this bulletin.
value need to be preapproved by ADI. After
Responsibilities of the Major Army Command
approval, a level of effort will be agreed to, prior to
(MACOM) are found in AR 700-139 (The Army
the start of repairs. The cost of labor will be
Warranty Program, Concepts and Policies). For all
computed at the rate of .00 per hour, up to the
levels of maintenance operating under the Standard
approved time to repair/replace as stated in the
Army Maintenance System (SAMS), Warranty
Claim Actions are processed on DA Form 2407 and
DA Form 2407-1. It is very important to fill in the
g. Identification of failed items. Failed warranty items
blocks on the forms as accurately as possible.
shall be tagged/identified by machine serial number
or registration number to prevent improper repair or
b. The contractor shall be notified in writing, utilizing
use. Documents that describe the use of DA Form
DA Form 2407 by the local WARCO through the